Frequently Asked Questions
- Tool FAQs
- Subscription FAQs
- Functionality FAQs
- General FAQs
To launch your Hopeful account, go to https://partner-app.hopefulinc.me/ in the browser and click on ‘Sign up.’
Fill in the necessary fields including the name of your organization, your designation, and email address.
We recommend you to use your official email address for login purposes.
Create a password that is hard to guess but easy to remember. It is recommended to change your password every 1-2 months. When changing your password, please use a minimum of 8 characters with a minimum of 1 Upper Case Letter, 1 Number, and 1 symbol.
While creating your account, at the top right corner, choose the language between English and French.
Your Hopeful account is officially launched!
Hopeful supports integrations from Facebook, Google Analytics, Instagram, Twitter, and DonorPerfect so you can maximize your social media efforts for donor engagement.
You need a Facebook and Instagram organization/ business page to publish your stories. Hopeful does not allow you to connect personal social media profiles.
No. You need a Facebook business page to publish your stories.
You cannot connect personal profiles with the Hopeful account. While using Hopeful and connecting your account with Facebook, make sure you login with the FB account which has admin access for the organization FB page.
The Hopeful platform is complete by itself and provides all basic functionalities built into it. You do not need any additional functionalities once you have launched your account.
Hopeful requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.
To achieve the best performance, Hopeful should be used on the current or first previous major release of Chrome, Firefox, or Safari.
Because it’s built using web standards, Hopeful runs on Windows, Mac, Linux, or any other device with a modern web browser.
The Hopeful dashboard allows you to connect your social accounts for which you have the admin access to the page. You can connect only one page for any given social channel at one time.
For instance, if you have two organization pages or accounts with Facebook, you can connect any single one at one time.
The Hopeful dashboard is absolutely mobile-friendly. For quicker use, you can create the shortcut on your homepage and start publishing stories on your social pages through your phone. It provides you a smooth user experience on the go.
Sign in to your Hopeful account and go to your profile icon on the top left corner.
Click on ‘My Subscription’ to get information about your subscription.
To pay your monthly invoice, click on Manage Billing. Once you have made a transaction, you can also opt for automatic payment set up. Your monthly subscription amount will then be auto-debited during your billing cycle.
We would hate to see you leave, but if you need to cancel your account and end your subscription, you need to:
Sign in to your Hopeful dashboard and click on ‘My Subscription’ under your profile in the top left corner.
This section will also tell you when your on-going subscription is about to expire. If you cancel your subscription here, you will not be charged during your next billing cycle.
Hopeful pricing starts at $14.99 per month once your 14-Day Free Trial period ends.
This provides you with a basic plan and does not include social and web analytics, storytelling AI, reports scheduling, and post publishing/ scheduling. To avail of additional benefits, you can upgrade to a pro-subscription.
For all your donations through Hopeful, we retain a 5% nonprofit support fee. This helps us to .. and deliver more value to our partners.
For any technical issues and troubleshooting them, you may reach out to [email protected]
Should you have any payment related queries or to know more about our Refund Policy, you may contact [email protected]. For specific refund queries, please refer to your problem in the subject line to help us address your problem quickly. Please allow up to 24 hours for a reply.
We usually do not extend the demo period. But in a special case scenario, you may reach out to [email protected].
However, once your free trial ends, we recommend getting started with your subscription to track your digital presence across all major channels and make data-driven decisions to reach your audience.
No. There are no setup fees on any of our plans.
Hopeful plans can be paid monthly or annually. It’s simple to get started and just as simple to cancel if you ever decide that Hopeful is not for you
Absolutely! When upgrading or downgrading your plan, drop a note to [email protected] and we will work with you to set a plan that fits best for your needs.
Canceling is an easy process. It's done online right from your Hopeful Dashboard. Alternatively, you can even email us at [email protected] or reach us via online chat on our website.
There are none. All Hopeful plans include unlimited bandwidth and storage for free.
Hopeful analytics is a goldmine to get information about how you can engage and win your audience. By getting an overview of your post-performance in terms of likes, impressions, comments, and shares, you can optimize and orient it towards a specific campaign.
You can also track important information about your donors such as where they are located and how much your story was able to raise in a specific time period.
Hopeful analytics will also give you an overview of your users, the bounce rate on your posts, and the number of people who visited your page.
One of the best things about Hopeful is also that it needs minimal or no technical knowledge. Basic skills to navigate the software is all you need to drive your donations like a pro! Hopeful’s platform is very intuitive and easy to use with built-in tutorials.
As you go around the dashboard, you will experience the ease of navigation through easily accessible widgets, and user-friendly views that can be configured based on your preferences.
To gain more insights about your published social media stories and posts, log into your Hopeful account and go to Reports.
The Hopeful dashboard allows you to select the duration for which you want a generated report.
You can also configure your report for the social channel you want to at the left end of the page.
All your published reports will be reflected at the bottom of the page that says, ‘Scheduled Reports.
Hopeful is a machine learning-driven analytics company that offers an intelligent platform, ideal for small to medium nonprofits ($500,000 operating budget and under) to capitalize on their storytelling efforts and drive more donations.
Hopeful’s platform enables nonprofit marketing and executive teams to track all their key social media metrics with insights provided every step of the way.
Hopeful is a growing and successful startup based out of Toronto with team members located across four time zones. Our office is located at 10 Dundas Street East, Toronto. We currently operate in a virtual environment, 24X7. You can reach out to us anytime at [email protected] or feel free to fill-up the form on our website, and we will get in touch with you as soon as possible.
We respect your privacy. Therefore, we collect information just to the point where we can provide services to you, update you on the impact of your social media efforts, and communicate about our promotions and efforts to empower other NPOs like yourself.
Hopeful recognizes that we must maintain and use your information responsibly. Thus, we collect information from you when you visit and take action on our platform. We use this information to provide the services you have requested. Except for the purposes outlined, we do not trade, share, or sell your data with anyone.
To subscribe to our newsletters, log in to your Hopeful account and in the top left corner, go to My Profile.
On the bottom right corner, you will see the button to subscribe to our newsletter. We share insights, useful blogs, and links to our upcoming webinars and more through our monthly newsletter.
By subscribing to our newsletter, you will also make sure that you do not miss important information about our promotions, offers on your subscription.
We will help you make the most out of your social media and storytelling efforts so that you can communicate your cause with your potential donors.
Please reach out to [email protected] to request a free session with us and learn how we can be instrumental in driving your cause.